Master Plan Project

The Facilities, Strategic Asset, and Service Network Master Plan

Setting a Decade's Course

The Niagara Transit Commission (NTC) is proud to announce that it has hired consultant Left Turn Right Turn (LTRT) to complete a comprehensive study to revolutionize public transit service in Niagara.

The Facilities, Strategic Asset, and Service Network Master Plan is expected to take 18 months to complete and will set the course for optimizing transit services over the next decade, focusing on improving accessibility, efficiency, and affordability for residents and visitors alike.

The study will involve a thorough examination of existing transit infrastructure, service routes, and operational strategies with the primary objective of recommending an optimal service strategy tailored to meet the specific needs of the Niagara community.

As part of this project, we are looking for input from the community. There are three rounds of public engagement that serve as key points for the community to voice their opinions:

Round 1: NTC Today and Tomorrow - NOW

There is a survey and in-person pop-ups to hear from residents about the NRT as it is today and what their priorities should be in the future. The survey is online here and has been extended to June 21.

Today and Tomorrow Survey 

Round 2: Exploring Possibilities – Fall 2024

We will share potential future concepts, and you can share your feedback on these ideas.

Round 3: Feedback on the Plan – Spring 2025

We will share the draft transit master plan and invite feedback on the plan.

Key elements of the Master Plan include:

Service Strategy Optimization: Exploring various transit options to maximize social access, ridership demand, and cost-effectiveness. 

Asset Utilization: Optimizing vehicle and infrastructure use for long-term sustainability.

Route and Stop Optimization: Enhancing current routes and stops to serve transit users better.

Enhancing Customer Experience: Prioritizing comfort, safety, and affordability.

The NTC invites members of the public, community organizations, and interested parties to actively participate in the Master Plan process and provide valuable input as it progresses. Updates and opportunities for involvement will be communicated through the NTC's website and social media channels.

Project Timeline

September – December 2023 - Procurement Process and Approvals

January 2024 – Request for Proposal Awarded to Left Turn Right Turn

February 2024 – Project Kickoff Meeting

March – April 2024 – Discovery

December 2024 – Implementation Plan Development

January – February 2025 – Interim Report

July – September 2025 – Final Report


Heather Talbot
Manager of Integration and Transformation

1-833-678-5463, ext 271

Scroll to top