Niagara Region Transit - St. Catharines

Niagara Region Transit offers fixed-route bus services, OnDemand transit and specialized transit to St. Catharines residents, businesses and visitors.

  • Fixed-route bus service provides riders with a reliable, repetitive, fixed-schedule based upon a specific route with vehicles stopping to pick up and deliver passengers to specific locations.
  • OnDemand transit is a ridesharing service that lets riders request trips in real-time through a mobile app or over the phone by selecting a pickup point and destination.
  • Specialized transit services residents of St. Catharines who have a disability that prevents them from using conventional transit services.

Niagara Region Transit can transport riders in St. Catharines to:

Fixed-route bus service

Routes and schedules

St. Catharines Transit routes and schedules have not changed.

Fares

Online payments

Your fare allows you to travel from your location to the pre-set destination. Pre-paid ride passes (single ride, 10-ride or 31-day pass) are available for purchase on the Transit App.

Ticket purchase locations

10-ride cards and 31-day passes can be purchased during business hours at the following locations:

  • Big Deal Food Mart - 35 York St
  • Zway Quick Mart - 247 St. Catharines Avenue
  • Gales Gas Bar - Martindale Road
  • Big Bee - 434 Lake St.
  • Shopper's Drug Mart - Bunting Road
  • Shopper's Drug Mart - Scott Street
  • Shopper's Drug Mart - Port Plaza
  • Zehr's - Fairview Mall
  • Milk Maid Variety
  • Pen Centre - Customer Service
  • Seven Eleven - Clairmont St.
  • Henderson's Pharmacy
  • Gales Gas Bar - Confederation
  • Most Avondale Stores - St. Catharines & Thorold
  • Downtown Bus Terminal - 70 Carlisle Street
  • Gales Gas Bar - St. Paul West

Riders can pay for a single ride far or purchase day passes from the bus operator on the bus using exact cash only. Operators cannot make change or accept credit/debit. Learn more about Niagara Region Transit fares.

Hours

Niagara Region Transit services operate year-round.

  • Monday to Saturday: 6 a.m. to midnight
  • Sunday: 8 a.m. to 8 p.m.
  • Holiday hours

OnDemand transit - TransCab

TransCab is available in an area of West St. Catharines where buses do not currently provide service. A vehicle will pick you up in the current TransCab service zone and drop you off at a bus stop in the drop off zone. The drop off zone is programmed in the App, but includes most bus stops west of Martindale Rd./Louth St.

Using TransCab

Going to the West St. Catharines TransCab area

Book your ride and be sure to note the bus stop that you will be picked up at. Arrive at the bus stop for the pick up time and wait for your bus to arrive. Pay your fare when you board the bus.

Travelling from West St. Catharines TransCab area

Book your pick up and be ready for the pick up window. The bus will drop you off at the bus stop you select closest to your destination or transfer point.

Fares

Fares can be purchased by downloading the Transit App or at the following locations during business hours. Regular transit fares apply.

Hours

TransCab operates in St. Catharines year-round.

  • Monday to Friday: 6 a.m. - 11 p.m.
  • Saturday: 6 a.m. - 10 p.m.
  • Sunday: 10 a.m. - 6 p.m.
  • Holiday hours

Book a ride

All TransCab rides can be booked up to 24-hours in advance, through the website, downloading the Transit App or by calling 1-833-NRT-LINE (1-833-678-5463). A small St. Catharines Transit bus will pick you up. If you are transferring into the fixed route transit network, please be sure to ask for a transfer.

Niagara Specialized Transit - Paratransit

Paratransit services residents of St. Catharines who have a disability that prevents them from using conventional transit services.

Eligibility

You must be a physically-disabled resident of St. Catharines whose mobility problems prevent or severely inhibit you from walking 175 metres.

Apply

An application form must be filled out with a Health Care Professional answering the medical questions. You may pick one up at the St. Catharines Bus Terminal or the St. Catharines Transit Commission Office or if you'd prefer one mailed to you, you can request it at 1-833-NRT-LINE (1-833-678-5463).

Fares

Fares can be purchased by downloading the Transit App or at the following locations during business hours. Regular transit fares apply.

Hours

Paratransit operates in St. Catharines year-round.

  • Monday to Saturday: 6 a.m. - 11:45 p.m.
  • Sunday: 9 a.m. - 8 p.m.
  • Holiday hours

Book a ride

To book a ride, call 1-833-NRT-LINE (1-833-678-5463) or email info@nrtransit.ca.

Policies

All trips are booked in advance. Reservations will be accepted Monday to Friday between the hours of 8:30 a.m. and 4 p.m. This service is obtained on a first call - first served basis. Trips are booked within a 14-day time frame. For inflexible appointments, it is suggested that reservations be made as far in advance as possible to secure the time you require.

This policy was established to ensure the most efficient use of the vehicles by the system registrants. Trips which are cancelled without notice (no-shows) cannot be booked to accommodate other passengers.

If you do not cancel your trip one hour or more before your scheduled pick-up time, you will be charged with a 'No-Show'.

On the occurrence of the first 'No-Show', the registrant will be notified by mail reminding them of our policy. On the occurrence of the second 'No-Show', within a 12-month period, registrants will be billed at $15 'No-Show' fee.

Registrants may appeal their notice and staff will take into account the nature of the 'No-Show'. Examples include; medical appointment that run too long and situations whereby the registrant becomes ill and does not have time to call in for an early morning cancellation.

Lifts on the Paratransit vehicles can accommodate motorized scooters if they meet our safety standards and size restrictions. If you have an oversized scooter or electric chair, please call the office with measurements and weight.

If using a scooter, you must transfer to a seat unless a doctor states you cannot due to a medical reason. If you are required to remain on your scooter for travel, your scooter must have securement points, as prescribed by the scooter manufacturer. If you need assistance transferring to a seat, you must have a Support Person accompany you.

Responsibilities

  • Have the address ready before you call to book your ride.
  • Please be specific with pick-up or drop off locations (i.e. side door). Be ready at the nearest accessible door 10 minutes before your scheduled pick-up time, drivers are not required to wait more than 5 minutes.
  • If a Support Person or escort will be accompanying you on your trip, please inform the office at the time of booking.
  • Please notify the Paratransit dispatch of any change in address or phone number.
  • Please limit parcels to what you can manage, drivers are not required to carry parcels or groceries.
  • Smoking is strictly prohibited on Paratransit vehicles.
  • Paratransit operators will assist you to and from the vehicle and through the closest accessible door and will fasten all restraints.
  • They will only take your manual wheelchair up or down one step or at a curb at the point of pick-up or at your destination.
  • Customers using a power wheelchair or scooter must use a ramp.
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