Specialized Transit

Niagara Specialized Transit serves residents of Niagara who have a disability that prevents them from using conventional transit services. The service is for travelling from one municipality to another municipality in Niagara. Trips from Hamilton can be done through a connection to DARTS.

Click on a link below to find information about specialized transit in the following cities/towns:

Information about specialized transit in Grimsby, Lincoln, Niagara-on-the-Lake, Pelham, Port Colborne, Thorold, Wainfleet and West Lincoln as well as taking specialized transit between cities and towns can be found below.

Requirements

Persons wishing to use specialized transit must:

  • Live in Niagara
  • Be travelling from one municipality to another municipality
  • Have a disability that prevents them from using conventional transit

Disability alone doesn't create eligibility. Decisions are made on a case-by-case basis and are based on the applicant's functional ability to use conventional transit some or all of the time. It's not a medical decision deemed by the applicant's physician. It's also not based on the applicant's income, age or lack of conventional transit.

Apply

To use Niagara Region Specialized Transit, you must submit an application form. The application will be reviewed against the eligibility criteria. If your application is approved, you will be eligible to book trips. Bookings are offered on a first come, first served basis and must be booked 24 hours before your trip.

Lack of conventional transit in your area does not equal eligibility, and is not a basis for approving your application.

To apply, complete the online application, download the application, or pick it up from:

To have a form mailed to you, call 1-833-NRT-LINE (1-833-678-5463), Monday to Friday, 8:30 a.m. to 4:30 p.m. If you get our voicemail system, only leave a contact name and phone number. Don't leave your mailing address. We'll return to the call within one business day.

  • If you are a resident:
    1. Complete Part 1: Recipient application.
    2. Print and have a health care professional complete Part 2: Health Care Professional application
    3. Mail or drop-off the completed applications at the address provided on the form
  • If you are a medical / health care professional completing this form on behalf of a resident:
    1. Complete Part 2: Health Care Professional application below
    2. A representative from Niagara Region will be in contact once we have received all documentation.

To update information for your Niagara Region Specialized Transit application, email us your updates or call the transit information line at 1-833-NRT-LINE (1-833-678-5463), Monday to Friday, 8:30 a.m. - 4:30 p.m.

If you're not approved for Niagara Specialized Transit, all Niagara Region Transit buses are fully accessible. Learn more about accessibility.

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