Our mission is to provide safe, reliable, and sustainable transit service for everyone in Niagara.
Step-by-step safety tips for every part of the trip.
Every part of our buses have been designed with your safety in mind.
When a customer needs extra help boarding, the bus can lower itself closer to the ground and deploy a ramp at the front door, no need to lift or climb.
Every bus has a dedicated space with securement belts to keep wheelchairs and mobility devices safely in place while the bus is moving.
Bright yellow handrails run throughout every bus. Hanging straps offer a comfortable grip if you're standing mid-bus.
Floors, stairs, and ramps use textured, slip-resistant surfaces. Ramps have raised edges to keep mobility devices secure.
Our buses have cameras that record inside and outside the vehicle while in service.
Every bus has rear emergency exits, roof hatches, and window escape mechanisms. Follow your operators' instructions in an emergency.
Step-by-step safety tips for every part of the trip.
We maintain shelters at high-traffic stops across the region. They provide weather protection while you wait.
Every stop has a unique ID number. You can refer to this number when reporting something.
At night, if the street is relatively dark, you can wave your phone's flash light to let the driver know you're there.
Our two main terminals are staffed and monitored to keep your wait comfortable and secure.
If you have a concern at either terminal, speak to the security staff on site. For emergencies, call 911.
CCTV monitoring
Cameras cover the terminal bay area and passenger waiting zones.
On-site security
Security staff are present during operating hours to assist passengers and respond to concerns.
CCTV monitoring
Cameras cover the terminal bay area and passenger waiting zones.
On-site security
Security staff are present during operating hours to assist passengers and respond to concerns.
Every bus that rolls out for service goes through a rigorous process before it reaches your stop. Here's how we keep our fleet road-ready.
Operators inspect every bus before it leaves the garage. They check brakes, lights, doors, mirrors, the ramp, and fluid levels. A bus that doesn't pass doesn't go out.
Every vehicle follows a routine maintenance schedule covering engine servicing, brake inspections, tire checks, and systems testing.
We retire older vehicles and replace them with newer buses. This keeps the fleet modern and reduces the risk of mechanical issues in service.
All Niagara Transit buses meet Ontario Ministry of Transportation standards. Our fleet is subject to provincial safety inspections and must pass to remain in service.
If something feels off, let us know. You can report any concerns to us using either of these channels.
Monday to Saturday: 7 a.m. - 11 p.m.
Sundays/Holidays: 10 a.m. - 6 p.m.
After-hours: Answering Service and Emergency Service Connection.
View current delays and detours.
Share complaints, compliments, or suggestions.
Report issues at bus stops or shelters.
Report lost items or find where to pick them up.