Niagara Transit is implementing a change to our online booking process. Beginning March 31st, riders can make reservations for our Microtransit and Specialized transit services starting at 7:00 a.m., rather than the previous midnight opening time.

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What's Changing

This update affects all online bookings made through:

• The Niagara Transit Plus app
• The Niagara Transit Plus website

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Why We're Making This Change

This adjustment creates a more equitable experience for all community members. By aligning booking times with our dispatch and booking agent hours, we ensure:

• Fair access for everyone, regardless of ability
• Consistent service standards across all transit options
• Compliance with the Accessibility for Ontarians with Disabilities Act (AODA), which requires transit agencies to provide equal customer service to all users

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What This Means For You

• Online bookings will now open at 7:00 a.m.
• This applies to both Microtransit and Specialized transit services
• All other service features remain unchanged

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Questions?

Our Customer Service team is ready to assist with any questions or concerns.
Contact us at 1-833-678-5463 during regular business hours.

Thank you for your understanding as we work to improve service for all Niagara Transit riders.

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