Important Service Update for Welland Riders
We sincerely apologize to our Welland riders for the service disruptions experienced on Saturday, March 1st. Due to an unforeseen driver shortage, we were unable to maintain our scheduled service routes. We understand the significant inconvenience this caused, and we are committed to addressing the root causes of this issue to prevent future occurrences.
We also recognize that timely communication is essential. Riders rely on our service and deserve to receive accurate and up-to-date information. Currently, our service alerts and online updates are managed by our Digital Media and Web Coordinator during standard business hours, Monday to Friday, from 8:30 a.m. to 4:30 p.m. This limitation resulted in a communication gap outside of these hours, and we regret the lack of immediate updates.
To rectify this, we are pleased to announce that we are currently testing a new service alert tool, scheduled to launch on March 10th. This tool will enable us to provide real-time service updates directly to our riders.
Key Improvements:
- Real-time Service Alerts: Receive immediate notifications of any service disruptions, regardless of the time of day.
- Enhanced Communication: Improved transparency and faster access to critical information.
- Increased Reliability: Our commitment to preventing future disruptions and ensuring consistent service.
For the most current information, we recommend following us on our social media channels:
If you are not already following us, we encourage you to do so to receive the fastest updates.
We appreciate your patience and understanding as we work to enhance our service and communication. We are dedicated to providing a reliable and efficient transit experience for all Niagara Transit riders.