Transit App
Purchasing Passes and Trip Planning
Use the Transit App to purchase single or multiple passes and plan your trip, including multi-modal journeys.
Microtransit
Expand your travel options with Microtransit. Request a shared ride via app or phone to reach your destination beyond traditional bus routes.
Niagara Transit is committed to providing safe, reliable transportation for all customers, including our youngest riders.
Starting Tuesday, Feb. 10, 2026, Niagara Transit Plus will permit the use of Child Restraint Systems on it's Voyago service. Customers can book trips for a child requiring a car seat directly through the Niagara Transit Plus app by selecting the "Child 12 and Under Requiring a Car Seat" seating option.
Your responsibility as a parent or caregiver
By booking a trip involving a child who requires a car seat through the Niagara Transit Plus app, you acknowledge that you have read, understood and agree to the applicable terms and conditions.
For the safety of your child:
- You must bring your own child restraint system
- You are responsible for installing the car seat correctly
- You must secure your child for the duration of the trip
For safety and liability reasons, vehicle operators are not permitted to assist with the installation or adjustment of child restraint systems.
Taxi service transition
- Beginning Feb. 10, please use the app or call 1-833-678-5463 to book rides
- For rides between Feb. 10 to Feb. 14, 2026, that cannot be accommodated due to demand, a taxi will be provided.
- Effective Feb. 17, 2026, taxi service will no longer be provided for trips involving children who require a child restraint system
Booking tips
To help ensure your requested trip can be accommodated:
- Trips can be booked up to seven days in advance
- When booking in the app, select:
- A seat for yourself, and
- A seat for your child, including the appropriate child seat type
- Children aged 12 and under continue to ride free of charge
If you need assistance, our Customer Service team is available by calling 1-833-678-5463.
Terms and Conditions: Transportation of Children Requiring Child Restraint Systems
These Terms and Conditions ("Terms") set forth the guidelines for the transportation of children requiring a child restraint system when using the Niagara Transit Plus app and services.
1. Purpose
These Terms establish guidelines regarding the transport of passengers traveling with children who require a child restraint system (meaning any child safety seat or booster seat used to secure a child in a motor vehicle), to facilitate compliance with applicable safety standards and applicable laws including but not limited to the Highway Traffic Act and its regulations, and to set out key passenger and operator responsibilities.
2. Passenger Responsibilities
By using the Niagara Transit Plus app and services for transportation with a child passenger requiring a child restraint system, you (the "Parent or Guardian") agree to the following:
- Responsibility for Child Restraint System: You are exclusively and fully responsible for compliance with the laws applicable to transportation of a child accompanying you on any trip booked through the Niagara Transit Plus app. This responsibility includes bringing, installing, and securing a child restraint system for any child required to be secured in a child restraint system as defined by applicable Canadian federal and provincial laws and safety regulations, and in accordance with the manufacturer's instructions for the child restraint system or booster seat being used.
- Compliance of Child Restraint System: The child restraint system or booster seat used by the Parent or Guardian must comply with all applicable Canadian federal and provincial laws and safety regulations. Operators are not obligated to verify compliance.
- Operator Assistance: Operators are not permitted to assist with the installation or adjustment of any child restraint system under any circumstance.
- Right to Decline Transportation: Operators may decline transportation if you are unable to install or secure the child passenger with the child restraint system. Exercising (or not exercising) this discretion does not impose any duty or obligation on the Operator to assess or determine the adequacy of the installation.
3. Operator Responsibilities
Operators are required to:
- Allow access for a compliant child restraint system, provided the Parent or Guardian is installing the seat.
- Inform the Parent or Guardian that the child restraint system must be installed without any assistance from the Operator.
- Wait until the child is safely seated and secured and seek confirmation from the Parent or Guardian before beginning the scheduled trip.
- Decline the trip if the Parent or Guardian has no child restraint system, is unable or refuses to install the child restraint system or the child is not properly secured within the child restraint system prior to proceeding with the trip, in the interest of passenger safety. Operators will file a report to their supervisor on duty and notify Niagara Transit.
4. Acceptance of Terms
By booking a ride involving a child requiring a child restraint system through the Niagara Transit Plus app, you acknowledge that you have read, understood, and agreed to these Terms.
Connecting Riders Beyond Conventional Bus Routes
Experience the convenience of our shared-ride Microtransit service, connecting you to your destination beyond the limits of conventional bus routes. Download the NRT+ app or call us to request a trip today.
How to Use Microtransit
You can use the apps below or call 1-833-678-5463 ext.1
Follow these steps:
-
Purchase your fare in the Transit App.
Select Local or Regional based on your full trip across Niagara. -
Plan and book your entire trip in the NTPlus App.
Enter your starting point, destination, and desired arrival time. The app will show all available multimodal options. Select your trip and confirm it with one tap. -
Set your preferences.
Choose your date, time, number of passengers, and select "Ambulatory" if you do not require additional assistance. -
Track your trip and show proof of payment.
Open the Transit App to follow your journey in real time and present your fare to the Microtransit operator when boarding.
Niagara Transit Plus
Microtransit / Specialized
Plan and book your entire trip, including Microtransit and Bus, in one step. Download now and travel beyond the limits of conventional bus routes in Niagara.
Municipal Zone-Specific Guidelines
Each municipal zone may have unique rules and regulations for Microtransit. Please review the guidelines for your specific area to ensure compliance and a smooth travel experience.
What Are Direct Service Zones?
Direct Service Zones are areas where our vehicles will take you directly to your destination. If you're travelling within Fort Erie, we'll pick you up and drop you off exactly where you need to go - no transfer required.
What Are Direct Access Points?
These key stops in our multimodal transit network are crucial in connecting Microtransit vehicles and conventional buses across the Niagara Region. Think of them as transportation hubs that help you get where you need to go. For example, if you're heading from Fort Erie to Welland, we'll take you to Port Colborne City Hall, where you can catch bus route 22 to Welland.
*Remember: Always ask your driver for a transfer ticket - you'll need it to make your connection in our multimodal network.
Fort Erie
Direct Service Zones
Travelling within Fort Erie? We'll drive you straight from your pickup spot to wherever you need to be.
Direct Access Points
Going outside Fort Erie? Our multimodal system connects you through these transit hubs:
- Fort Erie Leisureplex (Hub for Bus Route 22 to Niagara Falls)
- Port Colborne City Hall (Hub for Bus Route 25 to Welland)
If you are travelling outside the conventional bus routes, you can transfer to another Microtransit vehicle at Port Colborne City Hall to continue your trip.
Grimsby
Microtransit
Direct Service Zones
From Grimsby, you can travel directly to any location within these Direct Service Zones:
- Grimsby
- Pelham
- Lincoln
- West Lincoln
- Wainfleet
Direct Access Points
For trips outside these zones, a multi-modal approach will be used. Here’s how it works:
- Microtransit Pickup: A Microtransit vehicle will pick you up and, in most cases, take you to the nearest Direct Access Point. Make sure to ask your driver for a transfer.
- Bus Transfer: At the Direct Access Point you will transfer to a conventional bus to continue your journey.
- Final Leg: If needed, another Microtransit vehicle will pick you up from the destination access point and finish your journey. You will need to book this trip separately once you have arrived at the Direct Access Point.
The Direct Access Point is determined by the shortest trip from your start location and may change depending on your direction of travel. Direct Access Points:
- St. Catharines Bus Terminal
- Welland Bus Terminal
- Port Colborne City Hall
Lincoln
Microtransit
Direct Service Zones
From Lincoln, you can travel directly to any location within these Direct Service Zones:
- Grimsby
- Pelham
- Lincoln
- West Lincoln
- Wainfleet
Direct Access Points
For trips outside these zones, a multi-modal approach will be used. Here’s how it works:
- Microtransit Pickup: A Microtransit vehicle will pick you up and, in most cases, take you to the nearest Direct Access Point. Make sure to ask your driver for a transfer.
- Bus Transfer: At the Direct Access Point you will transfer to a conventional bus to continue your journey.
- Final Leg: If needed, another Microtransit vehicle will pick you up from the destination access point and finish your journey. You will need to book this trip separately once you have arrived at the Direct Access Point.
The Direct Access Point is determined by the shortest trip from your start location and may change depending on your direction of travel. Direct Access Points:
- St. Catharines Bus Terminal
- Welland Bus Terminal
- Port Colborne City Hall
Niagara Falls
Microtransit
Niagara Falls does not have Microtransit service at this time.
Niagara-on-the-Lake
Microtransit
Direct Service Zones
From Niagara-on-the-Lake, you can travel directly to any location within these Direct Service Zones:
- Niagara-on-the-Lake
Direct Access Points
For trips outside these zones, a multi-modal approach will be used. Here’s how it works:
- Microtransit Pickup: A Microtransit vehicle will pick you up and, in most cases, take you to the nearest Direct Access Point. Make sure to ask your driver for a transfer.
- Bus Transfer: At the Direct Access Point you will transfer to a conventional bus to continue your journey.
- Final Leg: If needed, another Microtransit vehicle will pick you up from the destination access point and finish your journey. You will need to book this trip separately once you have arrived at the Direct Access Point.
The Direct Access Point is determined by the shortest trip from your start location and may change depending on your direction of travel. Direct Access Points:
- Town & Country Plaza
- Niagara College (Glendale Campus)
- Outlet Collection at Niagara
Pelham
Microtransit
Direct Service Zones
From Pelham, you can travel directly to any location within these Direct Service Zones:
- Grimsby
- Pelham
- Lincoln
- West Lincoln
- Wainfleet
Direct Access Points
For trips outside these zones, a multi-modal approach will be used. Here’s how it works:
- Microtransit Pickup: A Microtransit vehicle will pick you up and, in most cases, take you to the nearest Direct Access Point. Make sure to ask your driver for a transfer.
- Bus Transfer: At the Direct Access Point you will transfer to a conventional bus to continue your journey.
- Final Leg: If needed, another Microtransit vehicle will pick you up from the destination access point and finish your journey. You will need to book this trip separately once you have arrived at the Direct Access Point.
The Direct Access Point is determined by the shortest trip from your start location and may change depending on your direction of travel. Direct Access Points:
- St. Catharines Bus Terminal
- Welland Bus Terminal
- Port Colborne City Hall
Port Colborne
Microtransit
Direct Service Zones
Travelling within Port Colborne? We'll drive you straight from your pickup spot to wherever you need to be.
Direct Access Points
Going outside Port Colborne? Our multimodal system connects you through these transit hubs:
- Port Colborne City Hall (Hub for Bus Route 25 to Welland)
- Fort Erie Leisureplex (Hub for Bus Route 22 to Niagara Falls)
If you are travelling outside the conventional bus routes, you can transfer to another Microtransit vehicle at Port Colborne City Hall to continue your trip.
*Remember: Always ask your driver for a transfer ticket - you'll need it to make your connection in our multimodal network.
St. Catharines
Microtransit
St. Catharines has designated specific pick-up and drop-off zones:
Port Weller and Lakeshore Zone (Blue)
- Pick-up Zone: Port Weller and just over the canal.
- Pick-up Zone: Between Lakeshore Rd and the shoreline.
- Drop-off Zone: Most of the 'North-End'.
West St. Catharines Zone (Red)
- Pick-up Zone: Westernmost area of St. Catharines.
- Drop-off Zone: Brings you into Western Hill, Martindale, and Grapeview areas.
Thorold
Microtransit
Thorold does not have Microtransit service at this time.
Wainfleet
Microtransit
Direct Service Zones
From Wainfleet, you can travel directly to any location within these Direct Service Zones:
- Grimsby
- Pelham
- Lincoln
- West Lincoln
Direct Access Points
For trips outside these zones, a multi-modal approach will be used. Here’s how it works:
- Microtransit Pickup: A Microtransit vehicle will pick you up and, in most cases, take you to the nearest Direct Access Point. Make sure to ask your driver for a transfer.
- Bus Transfer: At the Direct Access Point you will transfer to a conventional bus to continue your journey.
- Final Leg: If needed, another Microtransit vehicle will pick you up from the destination access point and finish your journey. You will need to book this trip separately once you have arrived at the Direct Access Point.
The Direct Access Point is determined by the shortest trip from your start location and may change depending on your direction of travel. Direct Access Points:
- St. Catharines Bus Terminal
- Welland Bus Terminal
- Port Colborne City Hall
Welland
Microtransit
Direct Service Zones
From Welland, you can travel directly to any location within these Direct Service Zones:
- Welland (zone)
Direct Access Points
For trips outside these zones, a multi-modal approach will be used. Here’s how it works:
- Microtransit Pickup: A Microtransit vehicle will pick you up and, in most cases, take you to the nearest Direct Access Point. Make sure to ask your driver for a transfer.
- Bus Transfer: At the Direct Access Point you will transfer to a conventional bus to continue your journey.
- Final Leg: If needed, another Microtransit vehicle will pick you up from the destination access point and finish your journey. You will need to book this trip separately once you have arrived at the Direct Access Point.
The Direct Access Point is determined by the shortest trip from your start location and may change depending on your direction of travel. Direct Access Points:
- Welland Bus Terminal
West Lincoln
Microtransit
Direct Service Zones
From West Lincoln, you can travel directly to any location within these Direct Service Zones:
- Grimsby
- Pelham
- Lincoln
- Wainfleet
Direct Access Points
For trips outside these zones, a multi-modal approach will be used. Here’s how it works:
- Microtransit Pickup: A Microtransit vehicle will pick you up and, in most cases, take you to the nearest Direct Access Point. Make sure to ask your driver for a transfer.
- Bus Transfer: At the Direct Access Point you will transfer to a conventional bus to continue your journey.
- Final Leg: If needed, another Microtransit vehicle will pick you up from the destination access point and finish your journey. You will need to book this trip separately once you have arrived at the Direct Access Point.
The Direct Access Point is determined by the shortest trip from your start location and may change depending on your direction of travel. Direct Access Points:
- St. Catharines Bus Terminal
- Welland Bus Terminal
- Port Colborne City Hall
Interactive
Microtransit Zone Map
Explore our interactive map to discover the Microtransit zones across Niagara. Easily navigate by moving and zooming to find detailed information on each zone—click on any area of interest.
Two buttons are located at the top-right of the map:
Share Button: easily share this map with others
Full Screen: expands the map to full screen.
This tool is designed to help you understand the transit options available in your area and how to access them efficiently.
Multi-Modal Travel
Example Journey
Let’s look at an example journey to illustrate how our system works:
Start: 123 Nelles Rd, Grimsby
End: 456 Hampton Ave, Port Colborne
- First Leg: A Microtransit vehicle will pick you up and take you to the St. Catharines Bus Terminal.
- Transfer: At the St. Catharines Bus Terminal, transfer to the Route 70 bus.
- Second Leg: Take the Route 70 bus to the Welland Bus Terminal.
- Transfer: At the Welland Bus Terminal, transfer to the Route 25 bus.
- Third Leg: Take the Route 25 bus to Port Colborne. Get off the bus in Port Colborne.
- Final Leg: Book another Microtransit ride to your destination at 456 Hampton Ave, Port Colborne.
This example shows how your journey with Niagara Transit can be multi-modal, using transfers between different modes of transportation to get you where you need to go. With the upgraded NTPlus app, you can now plan and book the entire trip in one step.
Microtransit and Specialized Rider Guide
Here, you can find everything you need to know about transfers, storage guidelines, service expectations and more to travel easily across the region.
Microtransit
FAQs
Find answers to common questions about our Microtransit service.
Microtransit is a shared-ride service that provides services where conventional bus routes don't reach.
Your fare of $3.50 allows you to travel in any direction for two hours, making as many transfers as needed to reach your destination. See more about fares.
Yes, there are access points for transfers to conventional bus services. Please ask your driver for a transfer.
Each individual is permitted one active account, which must be associated with a valid form of legal identification; any identified duplicate accounts will be deleted.
You can pre-book services up to 7 days in advance.
Abandoned Rides
At Niagara Transit, we are committed to providing safe, reliable, and accessible Specialized Transit services. While it is rare, there may be occasions when a scheduled ride cannot be completed due to an unexpected issue. When this occurs, it is referred to as an abandoned ride.
What Is an Abandoned Ride?
An abandoned ride happens when a trip cannot be completed due to an unforeseen operational issue, such as a vehicle breakdown, mechanical issue, traffic accident, or a driver becoming unexpectedly unavailable. These situations prevent Niagara Transit from delivering the trip as planned.
While abandoned rides are uncommon, we treat every situation with urgency and care, working quickly to reduce the impact on the customer.
How Niagara Transit Responds
If an abandoned ride is identified, Niagara Transit takes several steps to minimize the disruption and support the affected customer:
- Proactive Monitoring: Our team actively monitors upcoming trips in advance of their scheduled pickup times. This allows us to identify and respond to potential issues early, often before they affect the customer.
- Timely Communication: We make every effort to contact customers promptly using the contact information we have on file.
- Exploring Alternatives: As soon as we become aware of a potential issue, we will explore options such as reassigning the ride to another vehicle or working with alternate transportation providers to assist in completing the trip.
- Follow-Up Support: If the trip cannot be completed, a member of our team will contact the customer to offer support and help reschedule if needed.
How Customers Can Help
To support a quick and effective response in the event of a disruption, customers are encouraged to:
- Keep contact details up to date.
- Please let us know as soon as possible if your plans change or if a ride needs to be cancelled.
- Be ready at the scheduled pickup time and respond to any contact from Niagara Transit staff.
- Ensure mobile devices are turned on and charged, so we can reach you if needed.
Why This Procedure Matters
By carefully managing abandoned rides, we help ensure fairness and efficiency in service across the region. It also allows us to make the best possible use of available vehicles and resources, so that all customers receive timely and reliable service.
Even when challenges arise, Niagara Transit remains committed to delivering responsive, respectful, and customer-focused service.
If you have any questions or need to update your contact information, please contact the Specialized Transit team directly. We’re here to help.