About Niagara Transit
Niagara Transit
On May 27, 2022, the formation of the Niagara Transit Commission marked the realization of a shared vision among Niagara Region and its 12 local municipalities: the creation of an integrated transit system to unify Niagara. This ambitious initiative aims to enhance access to employment and services throughout the region, providing fresh transportation alternatives for neighboring municipalities and fresh market opportunities for businesses.
The transformation involves the establishment of a consolidated transit system, known as Niagara Region Transit, effective January 1, 2023. This will merge the existing transit systems of Niagara Region Transit, Niagara Falls Transit, St. Catharines Transit, Welland Transit, and Fort Erie Transit into a single, comprehensive transit operator.
Leading up to December 31, 2022, local municipalities and the Region will continue to manage their current local and regional transit systems. Starting January 1, 2023, the Commission will assume responsibility for transit routes and services, with a commitment to evaluating and potentially making necessary adjustments.
Mission
Providing safe, reliable, and sustainable transit service in Niagara.
Vision
Working together towards a more connected region.
Purpose
Helping every person in Niagara experience independence, freedom, and a sense of discovery.
Values
Service Excellence:
- Reliable and consistent on-time service
- Investments in innovative technology to improve the rider experience
- Proactive response to community needs
- Seamless community connection
Safety:
- Promotion of Work-Safe, Home-Safe environment
- Passenger and public safety and awareness
- Fleet in good working order, well maintained with on-time replacement cycles
- Facilities that are well-designed, well-lit and clean
Customer Focus:
- Courtesy, professionalism and respect
- Customer Bill of Rights (to be developed)
- Barrier-free: accessible vehicles, facilities and equipment
- Community engagement and partnerships
Affordability:
- Balancing the cost to the community with affordability for riders
- Fair fare structure
- Driving equity
- Breaking down financial barriers for inclusive/universal access
Employee Success:
- Employer of choice
- Training and Development opportunities
- Work-life balance
- Employee recognition, retention and job security
Customer Service
Phone: 1-833-678-5463
Monday to Friday: 7 a.m. - 11 p.m.
Sundays/Holidays: 10 a.m. - 6 p.m.
After-hours Service: Answering Service and Emergency Service Connection. Available outside of posted hours.
Hours of operation:
St. Catharines Downtown Bus Terminal
Mon.-Sat.: 7:00 AM – 11:00 PM
Sun. and Holidays: 10:00 AM – 6:00 PM
Welland Bus Terminal
Mon.-Sat.: 7:00 AM – 11:00 PM
Sun. and Holidays: 10:00 AM – 6:00 PM
Niagara Falls Morrison & Dorchester Hub
Mon.-Sat.: 7:00 AM – 7:00 PM
Sun. and Holidays: 10:00 AM – 6:00 PM
Mailing address
Niagara Transit
2012 First Street Louth
St Catharines, ON L2S 3V9
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