Microtransit

Expand your travel options with Microtransit. Request a shared ride via app or phone to reach your destination beyond traditional bus routes.

App on phone

Connecting Riders Beyond Conventional Bus Routes

Experience the convenience of our shared-ride Microtransit service, connecting you to your destination beyond the limits of conventional bus routes. Download the NRT+ app or call us to request a trip today.

How to Use Microtransit

You will need these apps installed and follow the steps below.

Transit App Logo

Transit App

Purchasing Passes and Trip Planning

Use the Transit App to purchase single or multiple passes and plan your trip, including multi-modal journeys.

Learn More

Transit App
NRT Plus Logo

Niagara Region Transit Plus

Booking Microtransit and Specialized

Book a ride using the NRT+ app. Download now and travel beyond the limitations of conventional bus routes in Niagara.

Learn More

NRT+ App NRT+ Online

Follow these steps:

  1. Purchase the proper fare through the Transit App, making sure you choose Local or Regional, depending on your journey.
  2. Plan your trip using the Transit App. This will show the whole trip, including multi-modal options. Once you choose your trip, a button will take you to the NRT+ app to book your ride.
  3. Book your ride in the NRT+ App. Choose your day, time, and number of people (choose "Ambulatory" if you do not require any assistance).
  4. Once a ride is confirmed, you can use the Transit App to follow your journey and show your proof of payment to the Microtransit operator.

Municipal Zone-Specific Guidelines

Each municipal zone may have unique rules and regulations for Microtransit. Please review the guidelines for your specific area to ensure compliance and a smooth travel experience.

Fort Erie

Fort Erie

Fort Erie will continue to operate as Fort Erie Transit On Demand until October 1, 2024

Direct Service Zones

From Fort Erie, you can travel directly to any location within these Direct Service Zones:

  • Fort Erie

Direct Access Points

For trips outside these zones, a multi-modal approach will be used. Here’s how it works:

  1. Microtransit Pickup: A Microtransit vehicle will pick you up and, in most cases, take you to the nearest Direct Access Point. Make sure to ask your driver for a transfer.
  2. Bus Transfer:  At the Direct Access Point you will transfer to a conventional bus to continue your journey.
  3. Final Leg: If needed, another Microtransit vehicle will pick you up from the destination access point and finish your journey. You will need to book this trip separately once you have arrived at the Direct Access Point.

The Direct Access Point is determined by the shortest trip from your start location and may change depending on your direction of travel. Direct Access Points:

  • Fort Erie Leisureplex
    • Fort Erie Leisureplex has direct access to Port Colborne City Hall
Grimsby

Grimsby

Microtransit

Direct Service Zones

From Grimsby, you can travel directly to any location within these Direct Service Zones:

  • Grimsby
  • Pelham
  • Lincoln
  • West Lincoln
  • Wainfleet

Direct Access Points

For trips outside these zones, a multi-modal approach will be used. Here’s how it works:

  1. Microtransit Pickup: A Microtransit vehicle will pick you up and, in most cases, take you to the nearest Direct Access Point. Make sure to ask your driver for a transfer.
  2. Bus Transfer:  At the Direct Access Point you will transfer to a conventional bus to continue your journey.
  3. Final Leg: If needed, another Microtransit vehicle will pick you up from the destination access point and finish your journey. You will need to book this trip separately once you have arrived at the Direct Access Point.

The Direct Access Point is determined by the shortest trip from your start location and may change depending on your direction of travel. Direct Access Points:

  • St. Catharines Bus Terminal
  • Welland Bus Terminal
  • Port Colborne City Hall
Lincoln

Lincoln

Microtransit

Direct Service Zones

From Lincoln, you can travel directly to any location within these Direct Service Zones:

  • Grimsby
  • Pelham
  • Lincoln
  • West Lincoln
  • Wainfleet

Direct Access Points

For trips outside these zones, a multi-modal approach will be used. Here’s how it works:

  1. Microtransit Pickup: A Microtransit vehicle will pick you up and, in most cases, take you to the nearest Direct Access Point. Make sure to ask your driver for a transfer.
  2. Bus Transfer:  At the Direct Access Point you will transfer to a conventional bus to continue your journey.
  3. Final Leg: If needed, another Microtransit vehicle will pick you up from the destination access point and finish your journey. You will need to book this trip separately once you have arrived at the Direct Access Point.

The Direct Access Point is determined by the shortest trip from your start location and may change depending on your direction of travel. Direct Access Points:

  • St. Catharines Bus Terminal
  • Welland Bus Terminal
  • Port Colborne City Hall
Niagara Falls TransCab

Niagara Falls

TransCab

TransCab is available to Niagara Falls residents not residing in/near current routes. Riders use a taxi service provider to connect them to and from the city transit system at zone-specific transfer hubs.

Book a ride

Travelling to the TransCab Zone

  1. Call Central Taxi at (905) 358-3232 prior to your trip on Niagara Region Transit, and inform the OnDemand operator when and at which Transfer Point the taxi needs to meet you.
  2. When you board the bus, ask the vehicle operator for a transfer.
  3. The taxi will meet you at the transfer point. Show the transfer to the taxi driver, who will take you to your destination in the TransCab Zone.

Travelling from the TransCab Zone

  1. Call Central Taxi at (905) 358-3232, and tell the operator your pick-up location and the time and to which Transfer Point you need to meet your bus.
  2. Pay your fare to the taxi driver and ask for a transfer receipt, which will be accepted by your bus operator.
  3. The taxi will pick you up and take you to the Transfer Point for your bus connection.

Chippawa Parkway

  • The TransCab Transfer Points for this zone are Lyon's Creek and Sodom Road and the Chippawa Parkway and Portage Road. Chippawa Parkway and Front Street from Norton Street to West of Thomas Street.

Stanley Avenue South/Lyon's Creek Road

  • The TransCab Transfer Point for this zone is at the corner of Drummond Road and McLeod Road.
  • Chippawa Parkway East of Niagara SPCA to Stanley Avenue
  • Rexinger Rd. south of Stanley Avenue, West of Ort Road

Glenview

  • The Glenview zone is in effect Monday to Saturday, 6:30 p.m. to midnight. Sundays and holidays 6:45 a.m. to 7:15 p.m. The TransCab Transfer Point for this zone is the Bus Terminal at Bridge Street and Erie Avenue.
  • Ferguson and Buttrey Streets and all side streets between River Road and Victoria Avenue
Niagara-on-the-Lake

Niagara-on-the-Lake

Microtransit

Direct Service Zones

From Niagara-on-the-Lake, you can travel directly to any location within these Direct Service Zones:

  • Niagara-on-the-Lake

Direct Access Points

For trips outside these zones, a multi-modal approach will be used. Here’s how it works:

  1. Microtransit Pickup: A Microtransit vehicle will pick you up and, in most cases, take you to the nearest Direct Access Point. Make sure to ask your driver for a transfer.
  2. Bus Transfer:  At the Direct Access Point you will transfer to a conventional bus to continue your journey.
  3. Final Leg: If needed, another Microtransit vehicle will pick you up from the destination access point and finish your journey. You will need to book this trip separately once you have arrived at the Direct Access Point.

The Direct Access Point is determined by the shortest trip from your start location and may change depending on your direction of travel. Direct Access Points:

  • Town & Country Plaza
  • Niagara College (Glendale Campus)
  • Outlet Collection at Niagara
Pelham

Pelham

Microtransit

Direct Service Zones

From Pelham, you can travel directly to any location within these Direct Service Zones:

  • Grimsby
  • Pelham
  • Lincoln
  • West Lincoln
  • Wainfleet

Direct Access Points

For trips outside these zones, a multi-modal approach will be used. Here’s how it works:

  1. Microtransit Pickup: A Microtransit vehicle will pick you up and, in most cases, take you to the nearest Direct Access Point. Make sure to ask your driver for a transfer.
  2. Bus Transfer:  At the Direct Access Point you will transfer to a conventional bus to continue your journey.
  3. Final Leg: If needed, another Microtransit vehicle will pick you up from the destination access point and finish your journey. You will need to book this trip separately once you have arrived at the Direct Access Point.

The Direct Access Point is determined by the shortest trip from your start location and may change depending on your direction of travel. Direct Access Points:

  • St. Catharines Bus Terminal
  • Welland Bus Terminal
  • Port Colborne City Hall
Port Colborne

Port Colborne

Microtransit

Direct Service Zones

From Port Colborne, you can travel directly to any location within these Direct Service Zones:

  • Port Colborne

Direct Access Points

For trips outside these zones, a multi-modal approach will be used. Here’s how it works:

  1. Microtransit Pickup: A Microtransit vehicle will pick you up and, in most cases, take you to the nearest Direct Access Point. Make sure to ask your driver for a transfer.
  2. Bus Transfer:  At the Direct Access Point you will transfer to a conventional bus to continue your journey.
  3. Final Leg: If needed, another Microtransit vehicle will pick you up from the destination access point and finish your journey. You will need to book this trip separately once you have arrived at the Direct Access Point.

The Direct Access Point is determined by the shortest trip from your start location and may change depending on your direction of travel. Direct Access Points:

  • Port Colborne City Hall
    • Port Colborne City Hall has direct access to Fort Erie Leisureplex
St. Catharines

St. Catharines

Microtransit

St. Catharines has designated specific pick-up and drop-off zones:

Port Weller and Lakeshore Zone (Blue)

  • Pick-up Zone: Port Weller and just over the canal.
  • Pick-up Zone: Between Lakeshore Rd and the shoreline.
  • Drop-off Zone: Most of the 'North-End'.

West St. Catharines Zone (Red)

  • Pick-up Zone: Westernmost area of St. Catharines.
  • Drop-off Zone: Brings you into Western Hill, Martindale, and Grapeview areas.

 

Thorold

Thorold

Microtransit

Thorold does not have Microtransit service at this time.

Wainfleet

Wainfleet

Microtransit

Direct Service Zones

From Wainfleet, you can travel directly to any location within these Direct Service Zones:

  • Grimsby
  • Pelham
  • Lincoln
  • West Lincoln

Direct Access Points

For trips outside these zones, a multi-modal approach will be used. Here’s how it works:

  1. Microtransit Pickup: A Microtransit vehicle will pick you up and, in most cases, take you to the nearest Direct Access Point. Make sure to ask your driver for a transfer.
  2. Bus Transfer:  At the Direct Access Point you will transfer to a conventional bus to continue your journey.
  3. Final Leg: If needed, another Microtransit vehicle will pick you up from the destination access point and finish your journey. You will need to book this trip separately once you have arrived at the Direct Access Point.

The Direct Access Point is determined by the shortest trip from your start location and may change depending on your direction of travel. Direct Access Points:

  • St. Catharines Bus Terminal
  • Welland Bus Terminal
  • Port Colborne City Hall
Welland

Welland

Microtransit

Direct Service Zones

From Welland, you can travel directly to any location within these Direct Service Zones:

  • Welland (zone)

Direct Access Points

For trips outside these zones, a multi-modal approach will be used. Here’s how it works:

  1. Microtransit Pickup: A Microtransit vehicle will pick you up and, in most cases, take you to the nearest Direct Access Point. Make sure to ask your driver for a transfer.
  2. Bus Transfer:  At the Direct Access Point you will transfer to a conventional bus to continue your journey.
  3. Final Leg: If needed, another Microtransit vehicle will pick you up from the destination access point and finish your journey. You will need to book this trip separately once you have arrived at the Direct Access Point.

The Direct Access Point is determined by the shortest trip from your start location and may change depending on your direction of travel. Direct Access Points:

  • Welland Bus Terminal
West Lincoln

West Lincoln

Microtransit

Direct Service Zones

From West Lincoln, you can travel directly to any location within these Direct Service Zones:

  • Grimsby
  • Pelham
  • Lincoln
  • Wainfleet

Direct Access Points

For trips outside these zones, a multi-modal approach will be used. Here’s how it works:

  1. Microtransit Pickup: A Microtransit vehicle will pick you up and, in most cases, take you to the nearest Direct Access Point. Make sure to ask your driver for a transfer.
  2. Bus Transfer:  At the Direct Access Point you will transfer to a conventional bus to continue your journey.
  3. Final Leg: If needed, another Microtransit vehicle will pick you up from the destination access point and finish your journey. You will need to book this trip separately once you have arrived at the Direct Access Point.

The Direct Access Point is determined by the shortest trip from your start location and may change depending on your direction of travel. Direct Access Points:

  • St. Catharines Bus Terminal
  • Welland Bus Terminal
  • Port Colborne City Hall
Interactive

Microtransit Zone Map

Explore our interactive map to discover the Microtransit zones across Niagara. Easily navigate by moving and zooming to find detailed information on each zone—click on any area of interest.

Two buttons are located at the top-right of the map:

Share Icon  Share Button: easily share this map with others

Full screen Icon  Full Screen: expands the map to full screen.

This tool is designed to help you understand the transit options available in your area and how to access them efficiently.

Multi-Modal Travel

Example Journey 
Let’s look at an example journey to illustrate how our system works:

Start: 123 Nelles Rd, Grimsby
End: 456 Hampton Ave, Port Colborne

  1. First Leg: A Microtransit vehicle will pick you up and take you to the St. Catharines Bus Terminal.
  2. Transfer: At the St. Catharines Bus Terminal, transfer to the Route 70 bus.
  3. Second Leg: Take the Route 70 bus to the Welland Bus Terminal.
  4. Transfer: At the Welland Bus Terminal, transfer to the Route 25 bus.
  5. Third Leg: Take the Route 25 bus to Port Colborne. Get off the bus in Port Colborne.
  6. Final Leg: Book another Microtransit ride to your destination at 456 Hampton Ave, Port Colborne.

This example shows how your journey with Niagara Region Transit can be multi-modal, using transfers between different modes of transportation to get you where you need to go.

Multi-modal Example Map
Microtransit

FAQs

Find answers to common questions about our Microtransit service.

Microtransit is a shared-ride service that provides services where conventional bus routes don't reach.

Regular transit fares apply.

  Local Fares
(within town/city)		 Regional Fares
(outside town/city)
Youth (13-17) $3.00 $5.00
Adult $3.00 $6.00
Senior (65+) $3.00 $5.00

Yes, there are access points for transfers to conventional bus services. Please ask your driver for a transfer.

Each individual is permitted one active account, which must be associated with a valid form of legal identification; any identified duplicate accounts will be deleted.

You can pre-book services up to 7 days in advance.

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